Job Summary We are seeking a skilled and experienced ServiceNow CMDB Developer to join a dynamic collaboration team. The ideal candidate will have a strong background in developing and implementing ServiceNow CMDB and possess a comprehensive understanding of other ServiceNow modules such as ITAM, ITSM, and ITBM.
Primary Responsibilities - Architect and implement ITAM solutions using industry best practices.
- Independently develop and manage Service Asset & Configuration Management.
- Design and implement ServiceNow CMDB solutions that maintain data integrity and support ITSM processes.
- Manage integrations for assets, vulnerability management, and discovery with other systems.
- Implement CMDB with a focus on CSDM, HAM, and SAM, along with creating new Service Catalog Items in ServiceNow (with workflows).
- Optimize procedures for updating CI data, including the use of automated processes and discovery tools.
- Maintain current ServiceNow Discovery configuration and administer changes to schedules as needed.
- Use JavaScript as necessary to author business rules, control form behavior, and create/modify existing workflow activities.
- Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases.
- Develop and maintain technical documentation, including design specifications, test plans, and user guides.
- Conduct system testing, troubleshooting, and debugging to ensure optimal performance.
- Provide technical support and training to end-users and stakeholders.
- Stay current with ServiceNow updates, best practices, and industry trends.
- Attention to detail and ability to manage multiple tasks.
Education and Experience - Experience with CSM, ITAM, and ITOM.
- Exceptional knowledge of ServiceNow best practices and latest features.
- ServiceNow Certified System Administrator (CSA)
- Knowledge of ITIL processes
- Bachelor's degree in computer science, Information Technology, or related field.
- Proficiency in JavaScript, HTML, CSS, and other web technologies.
- Experience with ServiceNow integration (REST, SOAP, APIs) and data migration.
- Strong critical thinking skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.