Overview Location: Hybrid in Pittsburgh, PA
Job Type: Full Time/Contract
Work Authorization: No Sponsorship
The A.C.Coy Company has an immediate need for a ServiceNow Developer for a contract role.
Responsibilities
- Develop and configure a Scoped Application including: Roles, Groups, Fields, Forms, List Views, and Filters; Access Control Lists (ACLs); Request/Record Producers and Workflow for fulfillment; Assignment Rules (as needed); SLAs
- Enhance existing Request/Catalog Items and build new ones as required
- Participate in architectural reviews and provide technical guidance on platform best practices
- Collaborate closely with business analysts to gather requirements and translate them into technical solutions
- Assist in the creation of process and architectural roadmaps
- Support ad-hoc administrative tasks related to ServiceNow
Qualifications
- Qualifications:
- Minimum 3-5 years of experience working with ServiceNow, including Scoped Application development
- ServiceNow Certified Application Developer or Certified System Administrator
- Strong understanding of ServiceNow modules such as Service Catalog, Incident, Request, Change, and Knowledge
- Proficiency in JavaScript and ServiceNow APIs
- Experience with ACLs, Role/Group configuration, and workflow development
- Familiarity with ITSM/ITIL processes and best practices
- Experience working with business stakeholders to gather and document requirements
- Ability to troubleshoot and resolve issues within ServiceNow
- Excellent communication and collaboration skills
Nice to Have: - Experience providing training/documentation for admin and end users
- Prior experience working in manufacturing or recycling industries
Deliverables & Expectations: - Weekly status updates and timesheets
- Participation in project meetings (virtual)
- Adherence to project milestones and deadlines
- Ability to work independently and proactively flag risks or issues