Position: ServiceNow Developer
Job Description:
Forward Air is seeking a talented and experienced ServiceNow Developer to join our growing enterprise IT team. The ideal candidate will have a strong background in ServiceNow development and using the platform to create business efficiencies, improve end user experience and integrate with new tools and services.
Core Responsibilities & Duties:
- Develop, configure and customize ServiceNow applications, integrations and services
- Collaborate with Forward Air internal customers and stakeholders to translate business requirements into technical solutions
- Identify opportunities to improve business outcomes through automation and advanced ServiceNow AI capabilities
- Troubleshoot and resolve issues on the ServiceNow Platform as necessary
- Monitor and maintain the ServiceNow Platform, mid-servers and integrations
- Stay up to date with ServiceNow releases and enhancements
- Other duties as assigned
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Proven experience as a ServiceNow Developer
- Strong knowledge of ITSM, CMDB, CSM, HRSD
- Experience with ITOM a plus
- Minimum 2 years' experience as a ServiceNow Developer
Skills:
- Strong understanding of process mapping, workflow automation and discovery
- Excellent problem-solving skills and attention to detail
- Ability to work independently and collaboratively in a fast-paced environment
- Effective communication and interpersonal skills
Forward Air is an Equal Opportunity Employer.
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated "time-definite" basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies " publication
About the Team