Title: ServiceNow Developer/Architect
Location: Remote
Top Focus Area in this team is -
ITSM, ITOM, ITAM, and Forescout. Scope of Services Initial key focus areas in which the DT Services team expects to support during this program are listed below.
ServiceNow CMDB Health nalyze the CMDB/AMDB, document findings and improvement opportunities
Document recommendations in agile story format as input to Customer backlog
Support remediation activities in alignment with best practices
Forescout integration Prepare ServiceNow CMDB/AMDB for integration with Forescout eyeExtend module
Install, Forescout eyeExtend and configure to continuously maintain the CMDB/AMDB
Client Device Order Management Assess and remediate as needed the current state of the ServiceNow ITSM module to ensure system prerequisites are fit for purpose
Implement the client device order components (request form, catalog) and workflow for approval and CMDB/AMDB reconciliation
- Provides overall leadership to bridge the gap between business requirements and technological capabilities, ensuring that ServiceNow solutions align with the program objectives
- Provide technical leadership to agile team ensuring the scalability, flexibility, consistency, and security of the technical solution
- Provide direction and oversight on all implementation phases ensuring alignment of business requirements to the technical solution
- Customize system components (workflows, scripts, interfaces and integrations)
- Identify and resolve technical issues, educating and mentoring junior team members and Performs knowledge transfer to platform team for the custom solution
- Facilitates workshops to ensure the target solution aligns with ServiceNow processes, features and business outcomes
- Assists the project team in translating application functionality into application architecture and the production of business functionality requirements objectives
- Assists in breaking down documented requirements into epics and decomposing them into user stories and acceptance criteria
- Responsible for the configuration and customization of the technical solution tasks and activities driven by the prioritized agile/scrum stories defined for each sprint
- Develops and configures various areas of the solution's technical architecture. This includes Service Portal/Employee Center, Service Catalog, Request, Change, Asset Management, Configuration Management (CMDB), and integrations
- Design, develop, and configure workflows, forms, scripts, and screen tailoring, workflow administration, report setup, data imports, custom scripting, and third-party software integrations underlying logic leveraging ServiceNow development best practices and coding standards
- Design technical solutions to address complex requirements, evaluating alternate solutions, identifying the best option, and implementing the solution