APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Job Title: ServiceNow CMDB Developer Location: Cleveland, OH Job Summary: We are seeking a skilled ServiceNow CMDB Developer to join our ITSM team and support the configuration, development, and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have hands-on experience in CMDB data modeling, Discovery, and integrations with other ITOM/ITSM modules.
Key Responsibilities: - Design, develop, and maintain the CMDB architecture and data models in ServiceNow.
- Configure CI classes, relationships, and attributes in alignment with enterprise architecture.
- Integrate data sources into CMDB using ServiceNow Discovery, MID Servers, and IntegrationHub.
- Develop custom scripts, business rules, and workflows to manage and validate CI data.
- Ensure data accuracy, compliance, and integrity through audits and reconciliation rules.
- Collaborate with stakeholders to understand CMDB-related requirements and deliver enhancements.
- Assist with CMDB health dashboarding, reporting, and performance optimization.
- Support Service Mapping, Event Management, and related ITOM components as needed.
Required Qualifications: - 4+ years of experience working on the ServiceNow platform.
- 2+ years of hands-on experience specifically with ServiceNow CMDB development and design.
- Proficiency with Discovery, Service Mapping, and MID Server configuration.
- Strong knowledge of CI Class models, relationships, and best practices for CMDB data management.
- Experience with JavaScript, Glide API, Business Rules, and Transform Maps.
- Familiarity with ITIL and Configuration Management processes.
- ServiceNow CSA certification required; CMDB/ITOM micro-certifications preferred.
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.