Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to
Veterans,
Transitioning Military, National Guard and
Reserve Members, Military Spouses, Wounded Warriors, and their
Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site"
Sign-on Bonus Eligible.
Responsibilities: - Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.
- Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting.
- Support implemented and proposed solutions on the ServiceNow platform.
- Load, manipulate, and maintain data between ServiceNow and other systems.
- Participate in deployment of features and ServiceNow releases.
- Make recommendations and participate in implementing ServiceNow requirements.
- Provide architectural controls and impact analysis for new requirements.
- Research and stay current in ServiceNow products and applicable integrated technologies.
- Create and maintain a detailed view of the ServiceNow architecture.
- Contribute to ServiceNow software releases through configuration tasks and feature delivery.
- Optimize stability and usability of ServiceNow through regular application maintenance.
- Collaborate with team members to design best solutions for technical issues.
Required Qualifications: - Must have active Top Secret clearance with SCI eligibility
- 5+ years of experience with software design and development
- 3+ years of experience with ServiceNow platform administration, on-premises self-hosted installations, ongoing operations, and maintenance of the environment
- 3+ years of experience with System Administrator experience
- ServiceNow Implementation Specialist Certification
- CompTIA Security+ Certification
- Experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS
- Experience with LDAP integration and Web Service integration such as API Web Services
- Experience with ServiceNow development APIs and Single Sign-On configuration and administration
- Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
- Possess effective interpersonal, verbal, and written communication skills
Preferred: - ITIL v3 Foundations or additional ServiceNow Certification, including Certified Application Developer
- Experience with ServiceNow ITSM, ITOM, HWAM, SWAM, and SPM modules
- Experience coordinating between cross-functional teams