Servicenow Business Analyst / Process Engineer with Security Clearance

Title: ServiceNow Business Analyst / Process Engineer
Location: Springfield, VA - 4-5 days / week onsite
Type: Long-term / multi-year contract Requirements:

• Top Secret Clearance, can sponsor SCI

• 5+ years of experience in IT process engineering, business analysis, or a related role, with a strong focus on ServiceNow.

• ServiceNow Certified System Administrator (CSA)

• Experience with ServiceNow configuration, customization, and integration.

• Familiarity with ITIL best practices and how they align with ServiceNow functionalities.

• Understanding of ServiceNow roles, workflows, and process automation.

• Experience with creating process diagrams (Visio)

• Experience with Agile methodologies and project management tools

• Experience supporting a mix of the following modules:
o ITSM
o ITOM
o ITAM
o GRC
o SPM
o SecOps
o HRSD Key Responsibilities:
Process Mapping & Improvement:

• Analyze and document current IT processes and workflows, identifying inefficiencies and areas for improvement within ServiceNow and across other IT platforms.

• Design, implement, and document improved workflows, service requests, and incident management processes.

• Work with business stakeholders to define process requirements and align them with IT solutions for better operational efficiency.

• Collaborate with cross-functional teams to document workflows, automation, and integrations within the ServiceNow platform.

• Ensure ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM) are effectively tailored to support business processes. Requirements Gathering & Analysis:

• Collaborate with business users and IT teams to gather and document detailed functional and technical requirements for ServiceNow integrations, enhancements, and process changes.

• Perform gap analysis to ensure business needs are met by existing systems and processes.

• Develop user stories, process maps, and business requirements documentation. Collaboration and Other Duties

• Work closely with ServiceNow developers, project managers, and business stakeholders to ensure successful delivery.

• Assist with functional testing Education & Experience:

• Bachelor's degree

• 5+ years of experience in IT process engineering, business analysis, or a related role, with a strong focus on ServiceNow. Technical Skills:

• Experience with ServiceNow configuration, customization, and integration.

• Familiarity with ITIL best practices and how they align with ServiceNow functionalities.

• Understanding of ServiceNow roles, workflows, and process automation.

• Experience with creating process diagrams (Visio)

• Experience with Agile methodologies and project management tools Required Qualifications:

• ServiceNow Certified System Administrator (CSA)