Servicenow Business Analyst

Philadelphia, Pennsylvania

Futran Tech Solutions Pvt. Ltd.

ServiceNow Business Analyst

Philadelphia, PA (Onsite 4days/week)

6+Months

Responsibilities:

Strong ServiceNow stakeholder and customer communication.
Working with the process team to drive out requirements and create user stories.
Working within the Engineering team to articulate technical challenges and opportunities.
Participating and contributing to workshops offering best possible solutions.
Specific ITSM and ITIL experience and exposure.
A strong background as a Business Analyst.
A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients.
Location is in Philadelphia.
The ability to show evidence that you can work with clients, distill requirements, work in partnership with client 's and engineers to deliver solutions, document, and drive signoff.
Provide post implementation support and gather feedback for continuous improvement.

Qualifications:

Excellent management and influencing skills full understanding and ability to lead on all ITIL processes.
Able to work independently without significant supervision.
Highly analytical in your approach.
Actively manage application specific enhancements / defects as assigned to the BA.
University bachelor's degree in the field of computer science, business or related field with minimum of 3-5 years of business analysis and business partnership experience.
Work in global teams and support global cross-functional environment partnering with internal customers for requirements gathering, analysis and business process definition.

Date Posted: 18 May 2025