Servicenow Business Analyst

Detailed Description of Services:

• Captures customers' and service providers' ServiceNow requirements into stories, helps to solution the approach, and support the overall implementation process in cooperation with developers

• Collaboration in designing, developing, and working with IT processes, conducting research, and performing analysis required to build respective modules within the ServiceNow Platform

• ssist in the documentation of processes and procedures and supports the creation of ServiceNow solutions

• Construction of agile stories and tests configured functionalities end to end as soon as they have been developed

• Supports and creates project documentation

• ssis in the development and delivery of ServiceNow related training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff

• ssists delivery teams to rectify issues and improve service delivered to the customers on the ServiceNow Platform

• Develops strong business cases and ROI calculations to justify and measure the business value delivered by enhancements on the ServiceNow platform

• Proactively identifies opportunities for improvement, automation, optimization, or quality improvements.

• Helps negotiate priorities and resolve conflicts among project stakeholders, such as clients and internal team members

• Other duties as assigned

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."