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Title: ServiceNow Business Analyst Duration: 04/2025 - 12/31/2025 Location: Boston, MA Position: HybridJob Description: - Captures customers' and service providers' ServiceNow requirements into stories, helps to solution the approach, and support the overall implementation process in cooperation with developers
- Collaboration in designing, developing, and working with IT processes, conducting research, and performing analysis required to build respective modules within the ServiceNow Platform
- Assist in the documentation of processes and procedures and supports the creation of ServiceNow solutions
- Construction of agile stories and tests configured functionalities end to end as soon as they have been developed
- Supports and creates project documentation
- Assis in the development and delivery of ServiceNow related training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
- Assists delivery teams to rectify issues and improve service delivered to the customers on the ServiceNow Platform
- Develops strong business cases and ROI calculations to justify and measure the business value delivered by enhancements on the ServiceNow platform
- Proactively identifies opportunities for improvement, automation, optimization, or quality improvements.
- Helps negotiate priorities and resolve conflicts among project stakeholders, such as clients and internal team members
- Other duties as assigned
Date Posted: 28 April 2025
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