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ServiceNow Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US The Opportunity: Seeking a ServiceNow Systems Administrator to maintain and optimize ServiceNow for a federal government customer. You will be responsible for the day-to-day administration, configuration, and support of the ServiceNow platform, focusing on IT Service Management (ITSM) and IT Operations Management (ITOM) applications. The ideal candidate will ensure system stability, performance, and continual improvement of ServiceNow processes. Responsibilities: Manage the daily administration and configuration of the ServiceNow platform Implement and maintain security protocols, including user access management and data protection Perform system upgrades, patches, and maintenance tasks Monitor system performance and conduct capacity planning Create and maintain documentation for ServiceNow processes and configurations Collaborate with stakeholders to gather requirements and implement ServiceNow solutions Provide tier 2 and 3 support for ServiceNow-related issues Manage integrations between ServiceNow and other systems Support Organizational Change Management and Continual Service Improvement initiatives Ensure compliance with federal government regulations and standards Qualifications: Required: Bachelor's Degree with minimum of 7 years' experience as a ServiceNow System Administrator Must have a fully adjudicated secret clearance Must be able to support full-time on-site in Arlington, VA Demonstrated expertise in: ServiceNow system administration and configuration ITSM and ITOM processes and best practices Performance tuning and optimization of ServiceNow instances ServiceNow security and access control management Desired: ServiceNow Certified System Administrator certification Experience with ServiceNow scripting (e.g., JavaScript, Angular) ITIL certification Experience with Agile methodologies Strong problem-solving and analytical skills Excellent communication skills, both verbal and written Experience working in government or highly regulated environments Knowledge of CMDB management and IT asset management - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here . The proposed salary range for this position is: $103,800 - $218,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Date Posted: 04 June 2025
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