POSITION SUMMARY: We are seeking a skilled ServiceNow Administrator with 2-4 years of experience to join our IT team. The ideal candidate will have a strong understanding of the ServiceNow platform and its capabilities, as well as experience in configuring, administering, and optimizing the platform to meet the needs of our organization.
ROLES & RESPONSIBILITIES: Responsibilities of this role include, but may not be limited to, the following:
- ServiceNow Administration: Manage and support the ServiceNow platform, including configuration, customization, and implementation of applications and modules.
- Incident Management: Troubleshoot and resolve issues related to the ServiceNow platform, ensuring minimal disruption to business operations.
- Configuration Management: Maintain CMDB (Configuration Management Database) integrity and accuracy, ensuring data is up-to-date and reliable.
- User Support and Training: Provide technical support to end-users and conduct training sessions to enhance their understanding and use of the ServiceNow platform.
- Process Automation: Develop and implement workflows, scripts, and automation processes to improve efficiency and reduce manual effort.
- Upgrade and Patch Management: Manage the process of upgrading and patching the ServiceNow platform, ensuring compatibility and functionality of all features.
- Reporting and Analytics: Create and maintain dashboards and reports to provide insights into system performance and process efficiency.
- Documentation: Develop and maintain comprehensive documentation of configurations, changes, and processes.
QUALIFICATIONS: - Experience: 2-4 years of experience working with the ServiceNow platform in an administrative role.
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Technical Skills:
- Proficiency in ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.
- Experience with ServiceNow administration and configuration, including creation and management of business rules, UI policies, UI actions, client scripts, ACLs, workflow administration, report setup, and data imports.
- Familiarity with scripting languages such as JavaScript, HTML, and CSS.
- Knowledge of ITIL best practices and framework.
- Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Preferred Qualifications: - Certifications: ServiceNow Administrator Certification or other relevant certifications.
- Experience: Experience in a similar role within an enterprise environment.
- Knowledge: Familiarity with additional ServiceNow modules like HR Service Delivery, IT Operations Management, or Customer Service Management.
Base Salary: 75,000-85,000, potentially more depending on candidate experience.