Servicenow Administrator

Job Title: ServiceNow Administrator

Location: Irving, TX (Hybrid)

Duration: Long Term

Client: AgreeYa/Telecommunication

Description:

• ServiceNow Configuration: Customize and configure the ServiceNow platform to meet the specific needs of the organization. This includes designing and implementing various modules, workflows, forms, and business rules.

• Incident and Problem Management: Oversee the incident and problem management processes within ServiceNow, ensuring that incidents are addressed and problems are resolved efficiently.

• Change Management: Manage the change management process within ServiceNow, ensuring that all changes are documented, tested, and implemented with minimal disruption to the organization's IT services.

• User Support and Training: Provide support to end-users and train them on how to use the ServiceNow platform effectively. Address user inquiries and issues in a timely manner.

• Integration and Automation: Collaborate with other teams to integrate ServiceNow with other systems and tools. Implement automation solutions to streamline various business processes.

• Reporting and Analytics: Create and maintain reports and dashboards to monitor the performance and utilization of ServiceNow, allowing for data-driven decision-making.

• Security and Access Control: Ensure the security and access control measures are in place, managing user roles, permissions, and data protection within the platform.

• Upgrades and Patch Management: Plan and execute ServiceNow platform upgrades and apply patches as needed to keep the system up-to-date and secure.

Requirements:

ServiceNow Experience: A minimum of 5 years of hands-on experience as a ServiceNow Administrator.

ServiceNow Certification: Possession of ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), is required.

Technical Skills: Proficiency in ServiceNow administration, including knowledge of ServiceNow scripting, workflow automation, and service catalog management. Understanding of ITIL principles is a plus.

Functional knowledge :- Someone with Telecom experience will be preferred