Servicenow Administrator

Title: ServiceNow Administrator
Location: Atlanta, GA (Occasional Onsite)
Duration: 6+ Months
Type: Contract

Note: ITIL Foundation & ServiceNow Administration Certification required.

Job description:

• Assists in developing standard IT configuration and asset management methodology
• Develop CMDB policy, processes, and knowledge base
• Conduct reporting on configuration audits and reconciliation
• Maintains CIs to ensure CMDB accuracy and completeness
• Drives visibility on process adherence and compliance improvement opportunities
• Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
• Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
• Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance
• Create and document requirements for efficient process design that includes selfservice options with limited manual effort
• Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management
• Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance
• Draft technical process documentation.

Required Skills:

• Bachelor's degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience.
• ITIL Foundation & ServiceNow Administration Certification.
• Recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities.
• In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, Discovery).
• Certified Implementation specialist - ITSM, Certified Implementation Specialist.
• Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service
• Certification in ServiceNow System Administration (MUST UPLOAD CERTIFICATION)
• ITIL Foundation certified or related experience.
• Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS)