Service Writer

Service Writer - Fleet

Department/Location: Public Works & Utilities - Public Works Section - Fleet Division

FLSA Status: Non-exempt

Bargaining Unit: None

Classification: Essential: This position is an Essential classification and will require employee to report to duty after a hurricane or emergency.

Schedule: This position normally works a regular weekday daytime shift and requires scheduled/unscheduled overtime, including evenings, weekends, and holidays and/or immediate response to emergency conditions.

Supervision Exercised: None

Supervision Received: Superintendent

General Purpose of the Position: Under general supervision, manages the customer service functions for the Fleet Division, including but not limited to tracking all repairs, tracking warranties, creating work orders, and scheduling maintenance with citywide departments.

Essential Duties and Responsibilities: The duties listed below are intended only as general illustrations of the several types of work that may be performed. Specific statements of duties not included does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Job descriptions are subject to change by the city as the needs of the city and requirements of the job change.

• Provides customer service by greeting customers, gathering accurate and thorough vehicle and contact information from customers.

• Responds to questions and/or concerns from vehicle operator regarding work performed.

• Prepares work order for service and repair, responds to requests and provides information as needed.

• Diagnoses and prioritizes problems regarding safety/out of service criteria.

• Responsible to scheduling and monitoring all work performed by vendors.

• Monitors vehicle ready and repair line and motor pool line.

• Tracks and coordinates accident repairs and warranty work.

• May perform clerical duties and assist parts clerk with entering invoices into works orders or stock.

• May pick-up and deliver parts, vehicles and/or equipment to and from vendors and customers as needed.

• Schedules requests for road maintenance and tire service.

• Completes daily, weekly, and monthly fuel and yard reports. Follows all policies and procedures of the Purchasing Department on all Fleet purchases.

• Cultivate inclusive and respectful working relationships that support a sense of belonging for citywide personnel.

• Assist with fuel management system.

• Performs other duties as assigned.

Skills and Physical Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of maintenance and repair of heavy equipment, trucks, and engines powered by gasoline and diesel.

• Knowledge of customer service procedures and techniques.

• Knowledge of parts, equipment and supplies used in the repair and maintenance of automotive vehicles and equipment.

• Demonstrate safe work practices.

• Ability to use computerized office systems.

• Ability to organize, prioritize, and coordinate work orders and activities effectively.

• Attention to detail.

• Ability to lift up to 50 pounds.

• Ability to evaluate and analyze customer needs.

• Ability to follow written and oral instructions.

• Ability to work safely and support a culture of workplace safety.

• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.

• Communicate verbally and in writing effectively.

• Communicate and use interpersonal skills to interact with coworkers, supervisor, the public, etc., to effectively exchange or convey information and to receive work direction.

Equipment and Software Used: Mobile radio, telephone, Cell phone, computer, copier, scanner, MS Office software, Public Stuff Pro software, MUNIS software, and other software programs and equipment. May be asked to drive non-CDL vehicles.

Education and Experience Required: High School Diploma or GED equivalent, and two (2) years' experience in the automotive repair industry.

Certification, Licenses, Registrations: Must possess at time of hire and be able to maintain a valid driver license.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental Conditions: Work is primarily performed indoors, or in an office setting. Will have to walk through open bays in varying and extreme weather conditions for brief periods of time where employees are exposed to excessively loud noises from equipment, exposure to heavy equipment, fuel, oil, hazardous gases, fumes, paint, and chemicals. Occasional exposure to slippery and/or uneven surfaces. Subject to 24-hour call back for emergency conditions. Appropriate training and safety equipment will be provided for all conditions.

Post until filled

Position :

Code : 910-1

Type : INTERNAL & EXTERNAL

Location : FLEET DIVISION

Grade : NONR110

Group : NON REPRES

Job Class : SERVICE WRITER

Posting Start : 04/01/2025

Posting End : 12/31/9999

Salary: $15.00-$21.29