Service Technician - AutoMist The JobThe Service Technician plays a critical role in the success of Restaurant Technologies. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry. As a Service Technician with Restaurant Technologies, youll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair and routine maintenance. Primary Job Accountabilities:Responsible for installing and maintaining our products in a safe, timely, and accurate manner. Meet and control operational goals and timelines- service labor per hour, first time right, 5S standards, etc.Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.Maintain proper parts and supply levels in company service vehicles and proper paperwork standards. Communicate with customers to ensure product performance meets customers expectations.Efficiently and professionally service customers needs, training and coaching them on the system as needed.Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out)Position may include night installation work; schedule will vary based on customer demand & install schedule. Schedule:4x10s, 3pm start$30 an hour to start and some shift differential for nights as well.Great benefits. Education, Requirements & Competencies:Requirements:Must be 21 years of age with a valid drivers licenseHigh School Diploma or EquivalentAbility to work within a team environmentAbility to problem solving customer issues for install and serviceAbility to perform basic mechanical and/or electrical dutiesStrong customer focus and ability to respond to challenging customer situations in a positive mannerMust meet Restaurant Technologies Fleet Safety requirements and maintain a clean driving recordAbility to carry 50 pounds by handUnrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach outAbility to climb up and down a ladder as high as 20 feet in the air Preferred Experience:Vocational Training Required
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