Provides support for customers and technical needs within the company, with a focus on troubleshooting issues with customers and performing repairs.
Responsibilities
Evaluate products and restore them to working order.
Serve as first point-of-contact for technical support.
Generate quotes for non-warranty repairs.
Collate quotes, customer info, and purchase orders into standardized format for submission to sales/accounting.
Familiar with products, software, and documentation.
Identify the best resolution to customer concerns while following GCT protocols.
Work with other departments to identify and resolve quality issues in the field.
Maintain a quality of work befitting of a vital safety product.
Qualifications
Familiar with Microsoft Office Suite (specifically Outlook).
Must be able to effectively communicate with both customers and coworkers, in a professional manner, through multiple mediums (email, phone, in person, etc.).
Mechanical and organizational acuity.