SUMMARY:
The Service Technician is responsible for providing hands-on and remote technical support to Hommel-Etamic customers. You will be part of an elite team of specialists who are responsible for the timely installation and startup of high-tech equipment. You will also provide ongoing support to existing installations for troubleshooting, preventative maintenance, repair, training, and programming of Hommel-Etamic measuring systems. As part of the service team, you will be self-motivated and will demonstrate professionalism and a positive attitude when servicing our customers' needs to improve customer satisfaction, maximize customer retention, and increase profitability.
RESPONSIBILITIES Including but not limited to:
Install, program, calibrate, maintain, and repair our gauging systems
Train customers in the operation, programming, and maintenance of our gauging systems
Program and run-off customer-specific applications
Troubleshoot complex electro-mechanical systems
Perform periodic maintenance & calibrations of our gauging systems in customer facilities throughout North America and internationally
Abide by all company policies and procedures
Complete daily time tracking and reporting
Complete daily expense tracking and reporting
Work to a budget
REQUIREMENTS
- Ability to work flexible schedule and adapt to changing work schedules
- Valid driver's license and clean driving record provided annually
- Critical thinker with strong problem-solving skills
- Team player
- Excellent time-management skills
- Excellent interpersonal and communication skills
- Able to read blueprints and electrical schematics
- Knowledge of geometric tolerances
- Accustomed to using mobile tools and applications
- Strong computer skills in word, excel and outlook
- Experience with gauging systems is required
- Understanding of installing drivers, software, and hardware
- Programming experience with PLC's (ladder logic) and/or structured text languages (e.g. C ) would be an asset
- Background in the manufacturing industry - metrology experience a definite advantage
- Strong analytical skills
- Electromechanical aptitude
- U.S. Citizenship or qualified U.S. worker
EDUCATION AND EXPERIENCE
High School Diploma / GED required. Technical diploma in mechatronics, manufacturing methods or similar is preferred, college preferred
3 - 5 years of industrial/manufacturing experience in a customer support role
PHYSICAL REQUIREMENTS
The physical requirements must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Vision must be correctable so that employee may visually detect scratches and digs. The employee must occasionally lift and/or move up to 50 pounds.