The Service, Supply, & Support Analyst is a professional who supports the sales of monetized services offered by Wakefern Food Corp. They are responsible for collecting and analyzing data to help build sales strategies and manage customer relationships. This role will also provide market research and customer insights to the supervisor and sales team. The individual will assist in identifying new opportunities, optimizing sales strategies, and improving customer satisfaction and retention.
Essential Functions
- Run and analyze sales performance for new/existing customer: comfortable with data analytics.
- Help create reports, dashboards, and forecasts that track key performance indicators, such as sales volume, revenue, conversion rate, customer lifetime value, and churn rate.
- Conduct market research and analysis to identify opportunities in the service industry.
- Support wholesale customer onboarding in SAP, and other relevant tools, for seamless. onboarding, invoice processing and billing.
- Assist in filing contracts and transcribing into SAP.
- Support supervisor in identifying new business opportunities and leads.
- Provide excellent customer service and handle customer complaints and issues.
- Manage customer relationships, troubleshoot logistic challenges and supply chain management.
- Maintain open lines of communications with departments, such as advertising, finance, wholesale, and operations to ensure consistency of sales offerings.
- Help prepare project plans and project administration.
- Provide insights and recommendations to the sales team and management on how to improve sales performance, customer satisfaction, and retention.
- Support the sales team with ad hoc requests, i.e. sales proposals, presentations, and contracts.
- May be assigned additional responsibilities as necessary.
Qualifications
- Bachelor's degree in business, computer science, or a related field
- 5+ years of related experience in logistics, category management, or similar function
- Strong knowledge of sales principles and techniques
- Excellent communication (oral & written), negotiation, and presentation skills
- Customer-oriented and problem-solving mindset
- Analytical and strategic thinking skills
- Proficiency in CRM software and MS Office
- Willingness to travel and work flexible hours
Working Conditions & Physical Demands
- This position requires in person office presence