Service Specialist

About PartsSource

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On , which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

Providing world class service to customers by delivering on service events for equipment in medical, government and educational industries. Providing necessary follow-up with vendors, internal team members and customers while building strong business relationships. Initial duties will include order intake, follow up assistance, and dispatch inbox maintenance for Preventative Maintenance, Supply or low-cost Corrective Maintenance requests. This role will have ongoing development with progression into managing more complex requests and customer escalations as experience is gained.

What You'll Do

Organize Service Events

• Develop strong relationships with customers, vendors and internal partners.
• Receive, prioritize, schedule, dispatch and invoice service events from start to finish.
• Ensuring timely decisions are made with key internal constituents
• Execute technology enabled workflows and cloud-based document storage.

Provide Customer Support

• Manage the Service Center in-box and distribute requests to appropriate team member.
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer.
• Effectively handle customer inquiries/requests and communicate with appropriate company personnel, when necessary.

Manage Service Events

• Ensure timely Field Service Report receipt, review for correctness and professionalism.
• Manage full lifecycle of service events including: PO, Invoice retrieval, review and submission to Accounts Payable.
• High attention to detail on all documentation and quality reports.

What You'll Bring

Your Background

• Proficient in Microsoft Office; Word, Excel, PowerPoint, Access and Outlook.
• Associate's or Bachelor's Degree preferred but not required.

Who We Want to Meet

• You can efficiently define and resolve problems independently or with little outside input, research and collect data, establish facts, and draw valid conclusions.
• Ability to de-escalate customer concerns.
• Strong communication skills both written and verbal.

Benefits & Perks

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more.)
• Career and professional development through training, coaching and new experiences.
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.

Interested?

We'd love to hear from you. Submit your resume and an optional cover letter explaining why you'd be a great fit.

About PartsSource

Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment.

In 2021, Bain Capital invested in the platform, further accelerating our growth and long-term impact within the healthcare industry.

• Read more about us here:
  • PartsSource Named to Newsweek's List of the Top 200 America's Most Loved Workplaces for 2024
  • PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023
  • WSJ: Bain Capital Private Equity Scoops Up PartsSource
  • PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List

PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.

Legal authorization to work in the U.S. is required.