We are seeking a highly skilled and detail-oriented Service Representative to join our team in Salem, NH. This role is responsible for triaging incoming phone calls, assessing customer needs, and efficiently dispatching service companies to resolve issues. The ideal candidate will have a mechanical background, strong problem-solving skills, and excellent communication abilities. This is a full-time, in-person position with a schedule of Monday through Friday, 8:00 AM to 5:00 PM.
SCHEDULE: Monday - Friday 8AM - 5PM (no weekends)
SALARY: $22.50 - $25.50/hourly
LOCATION: Salem, NH (in-person)
WHAT YOU'LL DO:
- Answer and assess incoming customer calls, determining the nature and urgency of service requests.
- Provide professional, empathetic, and efficient responses to customer inquiries and concerns.
- Gather detailed information to accurately diagnose issues and determine appropriate service solutions.
- Communicate key details, such as issue descriptions, customer information, and scheduling updates to dispatched service providers.
- Prioritize service requests based on urgency, workload, and available resources.
- Provide outstanding customer service by ensuring timely responses and resolutions.
- Follow up with customers to confirm service completion and satisfaction.
WHAT YOU'LL NEED:
- High school diploma or equivalent required; technical education or certification in a mechanical field is preferred.
- Mechanical aptitude and understanding of mechanical systems through training or hands-on experience is preferred.
- Excellent problem-solving skills with the ability to analyze information quickly and determine appropriate actions.
- Strong organizational and multitasking skills in a fast-paced environment.
- Proficiency in using computer systems and software for data entry, documentation, and reporting.
If you thrive in a fast-paced environment and have a knack for customer engagement, we'd love to hear from you.
Desired Skills and Experience
We are seeking a highly skilled and detail-oriented Service Representative to join our team in Salem, NH. This role is responsible for triaging incoming phone calls, assessing customer needs, and efficiently dispatching service companies to resolve issues. The ideal candidate will have a mechanical background, strong problem-solving skills, and excellent communication abilities. This is a full-time, in-person position with a schedule of Monday through Friday, 8:00 AM to 5:00 PM.
SCHEDULE: Monday - Friday 8AM - 5PM (no weekends)
SALARY: $22.50 - $25.50/hourly
LOCATION: Salem, NH (in-person)
WHAT YOU'LL DO:
Answer and assess incoming customer calls, determining the nature and urgency of service requests.
Provide professional, empathetic, and efficient responses to customer inquiries and concerns.
Gather detailed information to accurately diagnose issues and determine appropriate service solutions.
Communicate key details, such as issue descriptions, customer information, and scheduling updates to dispatched service providers.
Prioritize service requests based on urgency, workload, and available resources.
Provide outstanding customer service by ensuring timely responses and resolutions.
Follow up with customers to confirm service completion and satisfaction.
WHAT YOU'LL NEED:
High school diploma or equivalent required; technical education or certification in a mechanical field is preferred.
Mechanical aptitude and understanding of mechanical systems through training or hands-on experience is preferred.
Excellent problem-solving skills with the ability to analyze information quickly and determine appropriate actions.
Strong organizational and multitasking skills in a fast-paced environment.
Proficiency in using computer systems and software for data entry, documentation, and reporting.
If you thrive in a fast-paced environment and have a knack for customer engagement, we'd love to hear from you.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.