We are looking for a professional, customer-focused Car Service Receptionist to join our clients team. As the first point of contact for customers, you will play a vital role in delivering exceptional service, managing appointments, and ensuring the smooth operation of the service department. The ideal candidate will be organized, courteous, and passionate about providing outstanding customer experiences in a fast-paced automotive environment.
Key Responsibilities:
Greet customers in a friendly and professional manner as they arrive at the service centre
Answer telephone calls and respond to inquiries regarding service bookings, repairs, and estimates
Schedule and confirm service appointments using dealership or garage systems
Maintain accurate and up-to-date customer records and vehicle service history
Liaise between customers and service technicians to ensure clear communication
Provide updates on vehicle repair status and estimated completion times
Process invoices, payments, and warranty claims as needed
Handle customer complaints and resolve issues promptly or escalate when necessary
Keep the reception area clean, organized, and welcoming at all times
Assist with administrative tasks including filing, data entry, and report generation
Requirements:
High school diploma or equivalent; additional certification in administration or customer service is a plus
Previous experience in a receptionist or customer service role, preferably in an automotive environment
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficient in Microsoft Office and dealership management software (e.g., CDK, Kerridge, etc.)
Ability to work in a fast-paced, team-oriented environment
Professional appearance and attitude
Preferred Qualities:
Knowledge of automotive terminology and basic mechanical concepts
Experience handling cash, card transactions, and invoicing
Monday to Friday 8:30am- 5:30pm
14.00 per hour
Vibe Recruit is acting as an Employment Business in relation to this vacancy.