As a Service Plumbing Account Manager, you will be required to provide service account management (for all assigned accounts), development & client satisfaction by coordinating core service activities for accounts, selling core service business & supporting the efforts of the Service Team to achieve its annual revenue, margin & safety goals. Manage account operations & maintenance (O&M), repairs, upgrades, and predictive services activities through account development, sales, communication, negotiation, scheduling, tracking, document control, and forecasting of costs/profitability. Identify & secure new Service Agreement clients.
Service Account Manager's Responsibilities:
• Develop repair options and recommendations, estimate repairs, preventative services and develop and present proposals (for core service work, not projects), to existing Service Agreement clients.
• Identify new Service Agreement prospects.
• Estimate & develop new Service Agreement proposals.
• Present new Service Agreement proposals to prospective clients to gain new clients.
• Manage assigned accounts to achieve Plan sales & margin goals.
• Write-up and issue purchase orders to vendors and coordinate material purchases to insure material specifications, price & delivery are met.
• Write-up and issue purchase orders to subcontractors and coordinate jobsite activities.
• Ensure compliance with Safety Program on jobsites.
• Coordinate daily manpower requirements with the Area Service Supervisors to schedule manpower requirements.
• Ensure required warranty paperwork is completed and submitted & archived.
• Regular attendance and promptness are considered part of each employee's essential job functions.
• Follow up with customers to ensure satisfaction with the companies service.
• Attend company sponsored events with customers (i.e. dinners, golf, etc.).
Requirements:
• Excellent customer service skills with desire to exceed customer expectations.
• High level of technical competency with thorough understanding of Plumbing functions.
• Excellent communication and organizational skills.
• Ability to work independently and with team members to perform services in a timely manner, making sure job is done correctly the first time.
• Ability to work in a fast-paced environment and effectively multi-task with attention to detail.
Qualifications:
• Proficient in PC based computer systems and software including Excel, Word and Outlook.
• Applicant must have commercial, institutional and/ or hospital mechanical experience.
• Minimum of 5 years' experience in Plumbing service experience required.
• Minimum of 3 year experience in sales and business development preferred.
• Valid Driver's License and clean driving record
• Valid social security number.
- Competitive Wages - based on experience and abilities
- Group health benefits Medical, Dental and Vision
- Year-Round work stability
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All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.