Service Operations Manager in Krugerville, TX

Krugerville, Texas

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We are seeking a highly motivated and experienced Service Operations Manager for a transportation dealer-distributor located in Krugerville, Texas.

Schedule: Mondayâ Friday, 40+ hours/week (hours may vary based on operational needs)
Salary: $70,000â $85,000 annually, based on experience
Bonus Potential: Additional earnings through performance bonuses could bring total compensation into six figures

Requirements

5+ years of customer service experience in automotive, bus, or heavy truck dealership environments
5+ years of personnel management experience (preferably overseeing 40+ employees)
Strong knowledge of on-highway vehicle products and warranties
Valid driverâ s license with an acceptable driving record
Some technical training or mechanical knowledge preferred
P&L (Profit & Loss) experience highly preferred
Strong leadership skills and an ownership mentality

Ideal Background

Automotive Service Managers
Retail Store Managers (e.g., Target, Best Buy) with P&L and team leadership experience

Primary Responsibilities

Lead and develop the service team, ensuring professional growth and OEM certification compliance
Promote clear communication with internal and external customers regarding service expectations
Monitor and act on KPIs related to customer satisfaction, production, revenue, and WIP (Work in Progress)
Drive continuous improvement through SOP and process enhancements
Ensure achievement of daily, weekly, and monthly sales goals
Conduct in-person customer visits to build and maintain strong relationships
Oversee recruiting, performance management, and development of service team members
Ensure compliance with company policies, procedures, and OEM standards

Key Performance Indicators (KPIs)

Additional Training & Tools

Please submit your resume for immediate consideration

Date Posted: 07 June 2025