Service Manager

Kenworth Sales Company was founded in 1945 by the Treadways and is still family owned through 4 generations. With the combined service and support of over 800 employees across 23 different locations, we were awarded the 2014 ATD Dealer of the Year Award and the 2019 Kenworth Parts & Service Dealer of the Year Award. Each of our Kenworth Sales locations has a similar culture throughout the entire company which makes you always feel a part of the family. Our Headquarters is located in Salt Lake City, Utah and is ran by Kyle Treadway-President of Kenworth Sales Company.

JOB SUMMARY

The primary functions of the Service Manager are to supervise the day to day operations of the Service Department, including full P and L, handling customer relations, factory and vendor relations, maintain and train qualified technicians and support staff.

DUTIES AND RESPONSIBILITIES

1. Supervise all service department personnel, review and analyze performance results and take any necessary corrective action to improve performance and increase profits. Develop and implement business plans on a yearly basis to grow the business, make adjustments to the plan dictated by current conditions. Ensure quality work is being performed to customers' expectation levels.
2. Hire, train, orientate, and certify the appropriate amount of technicians, and other support personnel in various areas of expertise. Maintain productivity and efficiency reports; make necessary adjustments to achieve departmental goals. Counsel employees and do periodic performance reviews within company guidelines.
3. Sell labor and parts to achieve profit targets determined in business plan. Know the local market potential, customers, vendors, and competition.
4. Assure that all paperwork, repair orders and supporting documents are accurate and complete and maintained in a secure fashion.
5. Maintain all necessary records relating to government regulations, OSHA, hazardous waste removal, and environmental policies/procedures.
6. Keep service department, tool room, break areas, and storage lot, clean and free of any safety hazards.
7. Plan, initiate, and participate in weekly, monthly, quarterly team meetings and safety meetings.
8. Assist technicians in diagnosis of customer mechanical problems, recommend and sell appropriate repairs, stay on top of work in process, keep customers informed of any delays and progress in person, by phone or email. Road test and inspect vehicles upon completion.
9. Maintain superior customer relations; handle any customer complaints with courtesy and professionalism in an expeditious manner.
10. Follow factory and vendor warranty policies, guidelines and procedures. Administer any policy adjustments in the best interest of the customer and Kenworth Sales Company.
11. Solicit additional service business by phone and personal contact on a regular basis. Develop and foster a relationship with the outside parts and service salesperson if applicable.
12. Must be able to work in harmony with other department and corporate managers.
13. Responsible for insuring proper payments are received before releasing vehicles to customers, and timely submission of warranty claims and collection.

WORKING CONDITIONS

This position can be physically demanding, may require lifting of 50 lbs. or more with assistance. Will stand, stoop, bend, crouch, kneel, sit, handle and feel. Will be exposed to noise, dust, fumes, vibration, paint, and other hazardous and non-hazardous materials. This position may include evening, weekends and extended shifts.

QUALIFICATIONS

High School Graduate
Ability to read, comprehend and carry out instructions.
Five years minimum experience in a Heavy-Duty Truck Dealership Preferred
CAT/Cummins/Paccar engine certification or experience
Working Knowledge of Diesel Trucks and systems
Excellent Communication skills
Strong Follow-up and attention to Detail
Positive Attitude and Team Builder
Excellent Computer Skills
College or Technical School Graduate preferred

BENEFITS

We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.

Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.