An award-winning global provider of quality lifting solutions is looking to add a Service Manager to their growing and successful team of professionals
Key Responsibilities:
• Manage and supervise a team of field and shop technicians l to ensure efficient and high-quality service delivery.
• Assign work tasks, prioritize repair and service orders, and ensure all jobs are completed on time and to customer specifications.
• Provide technical guidance, mentorship, and training to team members to enhance their skills and improve performance.
• Monitor employee performance and provide feedback, coaching, and development opportunities.
• Ensure customer satisfaction by maintaining clear and professional communication with clients regarding their service requests, updates, and completion times.
• Address customer concerns or complaints and resolve issues promptly and effectively, ensuring a positive experience.
• Review and approve service quotes, estimates, and billing details for customers.
• Oversee the daily operations of the service shop, ensuring equipment, tools, and supplies are properly maintained and available.
• Ensure all service orders are tracked, recorded, and completed in a timely manner.
• Monitor workflow, manage inventory levels, and coordinate with suppliers to ensure parts and materials are readily available.
• Implement and enforce shop safety protocols to ensure a safe working environment for all employees.
• Ensure that all repairs, services, and maintenance work meet company standards and adhere to regulatory and safety guidelines.
• Conduct regular inspections and quality control checks to guarantee work is done correctly the first time.
• Keep the shop and work areas clean, organized, and compliant with health and safety regulations.
• Track key performance metrics (e.g., service turnaround time, customer satisfaction, revenue targets) and report on performance regularly.
• Analyze trends and operational data to identify areas for improvement and implement corrective actions where needed.
• Prepare and submit regular reports to senior management regarding shop operations, team performance, and customer feedback.
• Help manage the shop's budget, ensuring cost control while maintaining high service quality.
• Oversee billing and invoicing processes, ensuring accurate and timely invoicing for services provided.
Qualifications:
• Proven experience in a management or supervisory role in a service-related industry (e.g., lifting equipment, heavy automotive, hydraulic repair, etc.).
• Strong technical knowledge in the relevant field of service (e.g., mechanical, electrical, or automotive systems).
• Excellent leadership and team management skills.
• Exceptional customer service skills with the ability to manage client expectations and resolve issues.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Ability to analyze data and make informed decisions to improve shop operations.
• High school diploma or equivalent required; relevant technical certifications or a degree in a related field preferred.