Service Manager
Bodensteiner Implement Co 1 Positions
ID: TFZQRHhyNzQrMW15SlFz
Posted On 06/07/2024
Job Overview $(document).ready(function
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Service Manager ');
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Location: Monticello, IA
Type of Employment: Full-Time
Position Specifics: Department: Service
Reports to: Corporate Customer Support Manager, General Manager
Supervises: Service Clerks/Writers, Service Technicians and Service Staff
Purpose: Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities: - Must be effective at managing people in a fast-paced environment.
- Actively solicits sales of repair services, maintenance plans and similar programs to sell customer labor.
- Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
- Assists in creating annual Service Department goals, in alignment with the organization's financial and operational objectives.
- Communicates with customers and sales department, including quoting repair estimates, and generally keeps customer informed as work progresses to ensure customer satisfaction.
- Assists in coordinating customer clinics and related promotional events
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
- Reviews work orders for completeness and accuracy prior to customer billing
- Ensures all departmental tools, equipment, and vehicles are in good working order
- Assists in recruiting, staffing and employee development activities for employees reporting to this position
Experience, Education, Skills and Knowledge: - 3+ years experience in Service Department operations
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Familiar with John Deere and competitive products
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Excellent customer service skills
- High School Diploma or equivalent experience
Apply Now
Please contact Karla Baumler, Human Resources Manager, at for more information.
Primary Contact
345437
Karla Baumler
Human Resources Manager,
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Job Details Categories
Management/Executive
Location
Cresco, IA
Job Type
Employee
Full/Part
Full Time
Qualifications Education
High School/GED
Company ID
916
Job REQ
TFZQRHhyNzQrMW15SlFzV2xUemkrK2xXTDYzbVRvdGhNWUtBNlF5VkxDaTQwcmFOZmRVZ2ZhVTZNNytqMHc2bURXM0V1Q0NqbFVUS1FlSndCOWN1RUE9PQ
Positions
1
Start Date
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Share this Job Bodensteiner Implement Co
About the Company Bodensteiner Implement Company operates John Deere retail locations serving more than 12 contiguous northeast Iowa counties through 10 retail locations. Bodensteiner's holds contracts with John Deere for Agriculture Equipment, Commercial and Consumer Equipment, and Commercial Worksite Products, in addition to other strategic product partnerships. We are proud to be a John Deere dealer and take pride in servicing our customers beyond their expectations. We want to be the most successful John Deere dealership in the region. Emphasizing proficiency, profit, and esteem, we will work to prosper in every area of corporate development.
If you're the kind of person who strives to do great work, excels in creative environments, thrives in teams, and lives from problem solving- this is the place for you. At Bodensteiner Implement we aspire to provide a rewarding and enjoyable atmosphere which promotes personal satisfaction and team success. We will foster an environment of open communication and company solidarity. And you would be rewarded in ways that matter; through opportunities for career growth; through experience in an inclusive, diverse culture; and through our outstanding compensation and benefits offerings.
Please contact Karla Baumler, Human Resources Manager, at for more information.