Service Manager

Summary:

• This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions.
• Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials.
• Training all new hires and existing Technicians
• Monitoring Payroll, hours for Techs.
• Scheduling all the Services
• Scheduling of all In-Progress and Final Inspections
• Scheduling and routing for Technicians
• Monitoring product for accuracy and/or defects.
• Creating RMA's
• Working hand in hand with Production Dept. on new services and completing installations.
• Ordering service parts through the Fenevision Web Module

What You'll Do:
This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions.

Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory.

Training all new hires and continued education for existing Technicians

Monitoring Payroll, time off and Saturday hours for Techs.

Scheduling all the Services with our Customers directly.

Scheduling of all In-Progress Inspections in areas where they are required

Setting up of all Final Inspections with various Building Depts we cover from Vero to Ft. Lauderdale

Scheduling and routing services on day to day basis for Technicians

Having knowledge and factoring in the time necessary for the Techs to perform the various tasks for each "Service".

Arranging the Logistics for scheduling the day to day routes

Reviewing map and vehicle tracker for on the routes suggested to Techs.

Monitoring the off-loading and reviewing product for accuracy and/or defects.

Creating RMA's on Products delivered incorrectly or with defects.

Working hand in hand with Production Dept. on new services and completing installations, to assist with moving jobs towards Installed and Paid in Full status.

Ordering & Confirming service parts through the Fenevision Web Module

Computer Skills

Navigating CRM web based systems

Proficiency in Microsoft Office Programs

Excel

Word

Phone skills and customer service.

Communicating with Customers

Communicating with Service Techs and Installers

Experience

Window & door installations/service.

Customer service.

Logistics and routing.

Warehousing origination and staging.