Job Type
Full-time
Description
About MML: At McGuire Moorman Lambert Hospitality we are on a mission to create the world's chicest hotels and restaurants. Led by powerhouse restauranteurs Larry McGuire & Tom Moorman, and visionary hotelier Liz Lambert, and we believe in a seamless combination of food, service, and design. We create refined hospitality through attention to detail, storytelling, and extraordinary dining and retail experiences.
Elizabeth Street Cafe is looking for a passionate and experienced Service Manager to help lead our front-of-house team and ensure an exceptional dining experience for every guest. If you're a hospitality-driven leader ready to be part of a vibrant, high-energy team, we'd love to hear from you.
Why you'll want to work for MML: - Competitive Salary: $65,000.00
- Bonus Potential
- Beverage Education Reimbursement
- Paid Time Off
- MML Property Discounts (Hotel, Restaurant, Retail)
- Fitness and Health Benefits
- Medical, Dental, Vision, Disability, Life, and Pet Insurance
- Retirement Benefits
- Parental Leave
- Advancement and Promotion Opportunities
- Community Service Opportunities
What you'll do: - Lead and manage the front-of-house team to promote professionalism, teamwork, and guest satisfaction.
- Provide exceptional service by engaging with guests, offering recommendations, and ensuring a seamless experience.
- Monitor and maintain service standards, promptly addressing issues or concerns to enhance overall guest satisfaction.
- Assist with creating effective schedules and ensuring the restaurant is well-staffed during peak hours.
- Collaborate with the management team to develop and implement strategies for improving service quality and guest experience.
- Oversee table reservations, seating arrangements, and guest flow to optimize seating capacity and minimize wait times.
- Handle guest inquiries, feedback, and complaints, resolving issues promptly and professionally.
- Train and mentor staff on service techniques, product knowledge, and customer engagement to deliver exceptional dining experiences - educate on service techniques
- Continuously monitor industry trends, emerging products, and customer preferences to stay ahead.
- Coordinate with the kitchen team for seamless communication and coordination between front-of-house and back-of-house operations.
- Manage inventory and POS systems administration.
- Develop and enforce standard operating procedures (SOPs) for service staff to ensure efficient and smooth service operations.
- Ensure compliance with health and safety regulations and maintain cleanliness and organization.
Requirements
- Previous experience in a supervisory or managerial role within the restaurant industry.
- In-depth food and beverage operations knowledge, including service techniques and product knowledge.
- Proficient in managing inventory, cost control, and analyzing sales data.
- Familiarity with health and safety regulations in the restaurant industry.
- Certified in Texas Alcoholic Beverage Commission + Texas Food Management
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills to interact with guests, staff, and management.
- Strong attention to detail and organizational abilities.
- Flexibility to work evenings, weekends, and holidays as required.
Physical Requirements: - Essential Functions: Must meet the physical demands to perform critical job functions successfully. Reasonable accommodations are available for individuals with disabilities.
- Communication: Regularly required to talk or hear.
- Manual Dexterity: Use hands or fingers to handle or feel objects, tools, or controls.
- Mobility: Often required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
- Environmental Exposure: Exposure to extreme heat, steam, and cold in a kitchen environment.
- Lifting: Occasionally lift and move up to 50 pounds.
- Vision: Requires close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
- Work Environment: Noise level is usually moderate.
If an offer is accepted for this position, you must undergo a comprehensive background check. This process may include verification of employment history, education credentials, criminal records, and other relevant information. By applying for this position, you acknowledge and agree to the background check process as a condition of employment.
MML Hospitality is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. We intend for all qualified applicants to be given equal opportunity and for selection decisions based on job-related factors.
Salary Description
$65,000