Service Management Lead

Job Title: Service Management Lead
Location: Manchester 3 days onsite per week
Job Type: 2 month contract
Rate: £750 to £850 dependant on experience via umbrella company

Job Overview:

My client is seeking a dynamic and experienced Service Management Lead to drive service excellence within a product-led environment. This role requires a strategic thinker with strong leadership and matrix management capabilities who can collaborate across teams to deliver outstanding service outcomes. The ideal candidate will have a proven track record in service management, ensuring seamless operations, continuous improvement, and stakeholder alignment.

Key Responsibilities:

• Lead Golden Quarter Risk Mitigation Plan and Operational Stability workstreams to drive momentum and oversight on service stability plan

  Drive risk mitigation/closure activity of known risk issues (currently 200 critical risk issues unmanaged)

  Provide Operational Oversight on BAU Service Management issues (including Incident & Change Management oversight)

  Provide additional support for HO Service Management across all activity

  Required Skills & Experience:

  Proven experience in service management leadership, preferably within a product-led environment.

  Strong understanding of ITIL principles and best practices in service management.

  Experience in matrix management, leading cross-functional teams to achieve service excellence.

  Ability to deliver measurable outcomes, demonstrating impact on business operations and customer experience.

  Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively.

  Strong problem-solving and analytical abilities, with a proactive approach to continuous improvement.

  Experience working with service management tools (e.g., ServiceNow, Jira Service Management, etc.).

  Familiarity with Agile methodologies and DevOps principles is a plus.

  Preferred Qualifications:

  ITIL certification (Foundation or higher) preferred.

  Project management experience (PMP, PRINCE2, or Agile certifications are a plus). (PMP, PRINCE2, or Agile certifications are a plus).