Service Leader

Description
SHIFT LEAD

Role Description

ABOUT THE ROLE:

As a Shift Leader at Hampton Chocolate Factory, you'll be the go-to leader on the floor, supporting the team in delivering exceptional guest experiences while facilitating seamless daily operations. You'll lead by example, guiding team members through their tasks, maintaining high service standards, and ensuring the store is clean, organized, and fully stocked.

In this hands-on role, you'll take ownership of shift management-delegating responsibilities, solving problems as they arise, and keeping team morale high. You'll collaborate closely with the General Manager to execute store initiatives, meet performance goals, and train new team members to grow within the company.

We're looking for someone who communicates clearly, thrives in a fast-paced environment, and brings a positive, proactive attitude to every shift. You understand the balance between leading people and managing systems, and you're committed to creating a welcoming, efficient, and high-performing store environment that reflects the core values of Hampton Chocolate Factory.

OUR CULTURE:

At Hampton Chocolate Factory, our mission is to create a 'one-of-a-kind memorable experience' (OOAKME) driven by 5 core values:

1. We Perform with a Positive Mental Attitude.
2. We are Always Strive to Be the Best.
3. We are Always Willing to Learn.
4. We Deliver with Diligence and Proactivity.
5. We are an Artisan, first.

WHAT YOU'LL GET:

• A rewarding work culture
• Competitive pay including tips
• Quarterly Bonus
• Quarterly PTO
• Clear pathways for career advancement within our rapidly expanding organization.

YOU WILL

• Partner closely with Management and team members to deliver a "one-of-a-kind" guest experience during every shift.
• Oversee shift operations by supporting cost awareness, managing labor efficiently, and ensuring guest satisfaction.
• Lead high-volume shifts of up to 15 team members with preparation, energy, and attention to detail.
• Motivate and support team members by reinforcing consistent daily habits that contribute to a smooth and high-performing environment.
• Communicate effectively with leadership (Assistant Store Manager and/or General Manager) to uphold quality standards and share feedback from guests and team.
• Support the rollout of new initiatives by encouraging team engagement and maintaining a solution-focused mindset.
• Ensure the shift runs smoothly by maintaining food safety, cleanliness, and compliance with health regulations and company policies.
• Troubleshoot basic tech and third-party platform issues (e.g., Toast, 7Shifts, ) and escalate when necessary.
• Help track shift performance by reporting key updates, team needs, and guest experiences to management.
• Set the standard for cleanliness and organization across both front and back-of-house areas.
• Assist in training new hires and helping onboard them into daily operations and company culture.
• Support store goals by contributing to sales targets and staying informed on relevant financial performance metrics.
• Lead pre-shift huddles and encourage teamwork and alignment around shift goals and brand values.
• Communicate professionally across platforms like Slack & 7Shifts to ensure smooth coordination during and between shifts.

WHAT YOU'LL NEED:

• A genuine passion for delivering exceptional desserts and guest experiences.
• 1-2 years of experience in high-volume food & beverage or restaurant environments; experience with desserts or pastries is a plus but not required.
• Must be at least 18 years of age.
• Proven ability to lead efficient shifts while supporting both team morale and guest satisfaction.
• Must have a passion for growth and eager to always learn, as well as,
• Demonstrated reliability, strong work ethic, and the ability to lead by example during high-pressure situations.
• A team-oriented mindset that promotes collaboration and mutual respect across roles.
• Strong verbal communication skills with a proactive, solutions-focused attitude when handling guest or team challenges.
• Passionate about supporting a positive, productive, and guest-focused workplace culture.
• High attention to detail in following procedures, maintaining cleanliness, and ensuring service consistency.
• Quick learner with the ability to adapt to new recipes, tools, and seasonal menu changes.
• Accountable and dependable, especially in fast-paced, high-expectation environments.
• Flexible availability, including weekends, holidays, and varied shifts as needed.

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods and lift up to 50 lbs.
• Comfortable bending, reaching overhead, and using kitchen equipment (tongs, pans, etc.).
• Able to work in varied temperatures.
• May need to work in tight spaces and occasionally in outdoor weather conditions.
• Requires frequent communication with team members and multitasking across responsibilities.
• Must be able to see clearly (close, distance, peripheral vision) and occasionally sit, squat, or kneel.
• Must be alert, safety-conscious, and capable of working in a physically demanding setting.

Requirements

• 2 Years Leadership Role Experience at similar or higher level

Company Information
ABOUT US:

Hampton Chocolate Factory is a boutique style chocolate and dessert shop that is focused on elevated, elegant treats. We were built on a mission to excite and delight customers through a one-of-a-kind memorable experience. By handcrafting each product using premium ingredients we are able to achieve this goal- creating picture perfect desserts through even our busiest hours. We were born in the Hamptons and reimagined in Florida following the pandemic and have built a culture of resilience, accountability and an unwavering commitment to make our desserts look just as good as they taste.

We are entering a period of growth, soon becoming a multi-unit operation in Southwest FL, powered by exceptional guest satisfaction and our viral social media marketing engine that delivers an instant buzz in any market.

At Hampton Chocolate Factory we are the ones who reach for more, love to learn and aspire to set the trends- not follow them. If you are passionate about hospitality, growth, delicious, handcrafted desserts you might be one of us.

Must love People, and Sweet Treats. Sounds like you?

Join us as we build a 100-year brand as the most sought-after dessert and chocolate gift of choice in America.