Service Desk Technician with Security Clearance

Monday - Friday 2pm - 10pm or 3pm - 11pm Certification required within 6 months of starting (A+, Network+, or Security+)

• Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.

• Provides user notification of receipt of Web- or email-submitted requests.
• Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
• Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

• Must meet contract level requirements for appropriate position.

• Position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.
• Experience in ticket management system like Remedy is a plus.
• UNIX experience is not required, but is a plus.