A top financial services company in Winchester, VA is seeking a Service Desk Technician to join their growing team.
About the Opportunity:
- Schedule: M-F
- Hours: 8am-4:30pm EST
- Setting: Hybrid role (must be onsite at least 10 days a month)
Responsibilities:
- Respond to inbound calls daily to provide technical support/troubleshooting
- Provide support via web queues, outbound interactions, and emails
- Leverage resources to resolve technical issues timely
- Use PC applications (e.g., word processing, spreadsheet, database) to document, maintain, and report functions/activities
- Escalate requests outside of your scope when necessary
- Attend weekly staff/mentor meetings
- Promote business unit success by adhering to company practices, policies, and procedures
- Perform other related duties as assigned or appropriate
Qualifications:
- 3+ years of Tier 1 support and capabilities or similar experience
- Call center or front-line customer support experience
- Knowledge of company operations, policies, and procedures
- Knowledge of ITIL (Information Technology Infrastructure Library)
- Previous customer service experience in a fast-paced environment
Desired Skills: