Service Desk Technician

This is a 12 month Limited-Term position that may be extended up to 24 months and/or with the possibility of becoming permanent.

Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

The Information Technology Associate (ITA) is under the general supervision of the Service Desk Supervisor, IT Supervisor II. Perform as tier two and three computer support in a statewide information technology enterprise environment. The ITA will demonstrate proficiency with respect to support of Cal OES mission critical applications along with an understanding of data processing concepts, practices, methods, and principles, including an understanding of the current evolving industry trends and standards. The incumbent will be required to work in a fast-paced environment on leading edge technology platforms and systems in a team environment alongside other IT professionals. Extensive troubleshooting skills of Windows clients operating in an Active Directory environment and be comfortable supporting a range of hardware and software products which include Microsoft products, Lotus Notes, etc. Incumbent must have the knowledge and experience in telephone, low and high voltage wiring, data networking (LAN and WAN), and video teleconferencing services. Provide hands on and telephone technical assistance to all Cal OES staff, while maintaining the highest levels of customer service.

You will find additional information about the job in the Duty Statement .

Working Conditions
In Office : This position supports the day-to-day business operations which is handled in the office. This is not considered a hybrid telework position

Minimum Requirements You will find the Minimum Requirements in the Class Specification.
•   INFORMATION TECHNOLOGY ASSOCIATE Additional Documents
•   Job Application Package Checklist
•   Duty Statement Position Details Job Code :
JC-475668

Position (s):
-XXX

Working Title:
Service Desk Technician

Classification:
INFORMATION TECHNOLOGY ASSOCIATE $4,791.00 - $6,421.00 A
$5,266.00 - $7,058.00 B
$5,757.00 - $7,716.00 C
$6,331.00 - $8,485.00 D

of Positions:
2

Work Location:
Sacramento County

Telework:
In Office

Job Type:
12 Month Limited Term - Full Time

Department Information The California Governor's Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California.

The California Governor's Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees.

In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites.

More information may be found here: Policy & Administration California Governor's Office of Emergency Services

Department Website:

Special Requirements How to apply: Application Package Requirements
To have your application considered for this job opportunity:
•  List the Job Code (JC) and Position Number for this position in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" section on the State Application, STD. 678.
•  List your most current employment history first in the "EMPLOYMENT HISTORY" section on the STD. 678.
•  Provide the "From" and "To" dates with the month, day and year, the "Hours Per Week" that you worked and the Total Worked (Years/Months). You may include overtime hours.
•  You must complete the "DUTIES PERFORMED" on the State Application ( do not note "see attached resume" in this section) . Failure to comply and your application is considered incomplete.
•  SROA and Surplus are encouraged to apply and must submit a copy of their letter
•  Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service. If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.

NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.

A candidate pool may be established for subsequent vacancies.
All hires may be subject to a criminal background check.
We encourage applicants to apply electronically.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/12/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at . When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Governor's Office of Emergency Services
Recruitment
Attn: Human Resources
3650 Schriever Ave

Mather , CA 95655

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Governor's Office of Emergency Services
Human Resources
HR Unit - TD
10370 Peter A McCuen Boulevard

Mather , CA 95655
Please drop off at HR Window; Second Floor. This excludes holidays and weekends.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
•  Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at . All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
•  Resume is optional. It may be included, but is not required.
•  Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Question(s). Applications submitted without the SOQ may not be considered click apply for full job details