Service Desk Technician

Full-time, 80 hours per pay period
Monday-Friday between 8:00 am - 5:00 pm
After hours maintenance of systems is an expectation. This position is also part of an on-call rotation.
Variations from these hours may be made based on the needs of the department.

The Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain Service Level Agreement (SLA) expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

Education and Experience Required:

A diploma or degree in the field of computer science, and/or 1 year of equivalent work experience
Knowledge of basic computer hardware
Basic understanding of OSI
Experience with desktop and server operating systems, including Microsoft Windows
Working knowledge of a range of diagnostic utilities
Exceptional written and oral communication skills, including strong documentation
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning
Proven analytical and problem-solving abilities with ability to conduct research into a wide range of computing issues
Ability to present ideas in user-friendly language
Highly self-motivated, able to absorb and retain information quickly
Ability to effectively prioritize and execute tasks in a high-pressure environment with keen attention to detail
Experience working in a team-oriented, collaborative environment

Employment is contingent on successful completion of drug screen, health assessment, and background check.

Benefits & Compensation:

Base Pay Range: $23.30-$38.05, initial pay based on relevant work experience.

Additional compensation when on-call.

Mankato Clinic is proud to offer our employees work/life balance.

All employees scheduled 60-80 hours per pay period are eligible for full benefits.

Health Insurance - all care received at the Mankato Clinic for employees and family members on the plan is covered at 100% after a $40 copay.
Dental Insurance
Paid Time Off as well as Salary Continuation Time
Paid Holidays
Life Insurance/AD&D
Generous 401(k)/Profit Sharing Plan
Education Assistance and Scholarship opportunities
Employee Success Sharing Bonus Program
Credit towards Mankato Clinic Apparel
Volunteer Program that supports the non-profits that matter to you.
Wellness Program
Employee Appreciation Events

Visit to view all benefits.

About Us

Patients are at the heart of all we do at the Mankato Clinic. We respect our patients and each other. And we work together as a team to provide compassionate, high quality care and an awesome patient experience.

The Mankato Clinic is locally owned by our physicians who are committed to the health of this region. We offer primary and specialty care with more than 175 providers and nearly 700 employees located across 12 sites in 4 communities, including Mankato, North Mankato, St. Peter, and Mapleton. We value each and every member of our staff, empower employees to make decisions and promote honest and open communication.

We believe diversity builds a stronger community where all people can thrive. Mankato Clinic promotes an inclusive environment where people feel they belong.

We are an Equal Opportunity Employer and select individuals best matched for the job based upon job-related qualifications regardless of age, race, gender, color, religion, creed, sexual orientation, disability, veteran status, national origin, marital status, familial status, status with regard to public assistance, or any other status or characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.