Job Title: Service Desk Technician
Skills: Technical Support Center, Windows OS, LAN/WAN connectivity, applications, hardware (peripherals) and web-based software with high level troubleshooting.
Experience: 2+ years
Job Location: Charleston, WV
Contract/ Onsite
We at Coforge are hiring Service Desk Technician with the following description:
- Provide Level 2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat.
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.