Service Desk Technician II with Security Clearance

Position: Service Desk Technician II Location: Washington D.C. Clearance Required: Public Trust THE OVERALL PURPOSE OF POSITION: The purpose of this position is to provide level 1 technical assistance to end-users, as well as remote users, track issues in order to rectify user issues, document solutions or escalate to other technicians as needed. SCOPE OF WORK The position's SCOPE OF WORK include the following:
• Provide advance phone/email/walkup support to internal and external users.
• Assist users in connecting to the network remotely.
• Conduct IT training and orientation for new hires.
• Create Active Directory accounts for new users and contractors.
• Troubleshoot advance network issues.
• Help develop procedures regarding desktop support.
• Review Service Desk level 1 escalations for compliance prior to escalation.
• Install and support desktop software applications.
• Preform laptop and desktop installations
• Grant permissions to internally created applications QUALIFICATION AND EXPERIENCE: Years of Experience
• Advanced computer expertise 6+ years
• Microsoft Office Application Suite 6+ years
• Microsoft Windows 7/8 Experience
• OSX\iOS\Android Experience Education:
• Bachelor's Degree NOTE: In addition, this is the desired experience.
• Customer service experience.
• Experience installing Windows and Building/Repairing PC's.
• Imaging PC's and preparing them for end users on a Windows domain.
• End user support 4+ years
• Networking Technologies 4 years
• Ticketing Systems 3+ years
• Remote PC Management 2+ years
• Audio Visual Systems Support 2+ years SPECIAL SKILLS:
• Advanced computer skills and application software understanding.
• Ability to use ticketing system, Ghost and remote tools.
• Ability to lift equipment up to 50 lbs.