TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics
Position Purpose The
Service Desk Technician I serves as a source of technical assistance and support to the user community for data, voice, video, hardware, or software. Responds to tickets for break/fix, moving/relocating, and new setup of equipment. Requires knowledge and skills to either assist the user to fix the problem, or escalate the problem to the appropriate IT resource, following department procedures. Accuracy/quality of work is a large requirement of this position; good attitude; good work ethic; good attendance record and punctuality.
Essential Responsbilities - Triage incoming service desk tickets, determining urgency and assigning the to the appropriate IT resource.
- Monitors, adds, updates and maintains IT service desk tickets.
- Properly documents all ticket resolutions and follow up with all parties involved to ensure the problem was corrected to their satisfaction.
- Monitors computer software and hardware operating status; ensure that computers, printers, and other peripherals are in operating order.
- Performs hardware and software maintenance, when necessary.
- Reports equipment problems or failures and provides necessary documentation.
- Sets up & installs new equipment which may include Desktops, Laptops, Printers, Network equipment, etc.
- Assist users with general computer software problems/questions and escalate to the appropriate person when necessary.
- Installs and configures desktop software.
- Communicates thoroughly and timely all pertinent information to give management as much time as possible to react to situations.
- Uses proper phone etiquette for answering phones and interacting with customers, vendors and others.
- Maintains a positive, proactive attitude committed towards continuous improvement of company culture and productivity.
- Maintains a clean and organized work area.
- Adhere to all company safety policies and procedures.
- Attend meetings, seminars, and training sessions as required.
- Perform assigned duties according to the policies and expectations prescribed by the company.
Minimum Qualifications - AA/AS degree in computer related field, plus 1 year relevant experience
- BA/BS degree in computer science; or the combinationof education and experience
- Ability to travel 10-15%
Working Conditions and Physical Effort The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee regularly operates a computer, including typing, using a mouse or keyboard, and viewing the screen for extended periods.
While the role does not require regular lifting or physical exertion, there may be occasional onboarding programs or training opportunities that create opportunities for more exposure to physical tasks or new environments (sites, venues, etc.)
Work conditions of the role are: - Work conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises
- Work environment involves some exposure to hazards or physical risks which require following basic safety precautions
- Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes, safety glasses, reflective vest, ear plugs, safety toed shoes, and other PPE as required by the location.
TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.