IT Support - Level II (P&C Insurance Risk Client)
Long-Term Contract-to-Hire
Hybrid (3 days onsite, 2 days remote)
Overview:
We are seeking a motivated Technical Support Specialist to join our dynamic team at a leading finance firm. This role is ideal for individuals who thrive in a fast-paced environment and possess a blend of technical expertise and basic AV understanding.
Key Responsibilities:
- Provide level 2 technical support in a ticketing environment, addressing user issues efficiently and effectively.
- Assist with onboarding and offboarding processes for employees, ensuring a smooth transition and setup.
- Perform password resets and provide Windows support to enhance user experience.
- Set up and manage audio-visual equipment, including microphones and presentation systems, to facilitate meetings and presentations.
- Collaborate with team members to troubleshoot and resolve technical issues promptly.
- Maintain documentation of support requests and resolutions to improve service delivery.
Qualifications:
- Strong technical skills with experience in user support and troubleshooting.
- Basic knowledge of audio-visual systems and equipment setup.
- Excellent communication skills and the ability to work collaboratively in a team environment.
- Adaptability to changing priorities and a willingness to learn in a fast-paced setting.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future