Service Desk Supervisor

If this is a limited term position, it may be extended up to 24 months and/or become permanent.
If this is a part-time or intermittent position, the time base may be increased up to full time.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

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CalCareers Exams : Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

Please refer to the "Application Instructions" and "Additional Information" for instructions on how to apply .

Under general direction of the Information Technology Manager I and the Chief Technology Officer for the Department of Consumer Affairs, the Information Technology Supervisor II supervises the Client Services Unit staff responsible for the installation, configuration and maintenance of client devices. The Information Technology Supervisor II independently provides oversight to the Bureau's Information Technology (IT) infrastructure by identifying issues and alternatives to resolve. The incumbent is also responsible for advising management on the implementation of technology solutions that are critical to BAR's mission. The primary responsibility of the Information Technology Supervisor II falls within the Client Services domain.

The incumbent is required to work with and obtain guidance from DCA's Office of Information Services (OIS) when changing or updating device settings and procedures, Client Services issues and procedures and escalate to OIS issues that affect the DCA network infrastructure.

This position is subject to Title 16 section 3830 of the California Code of Regulations, the Department of Consumer Affairs' Conflict of Interest Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1st, and within 30 days of leaving office.

You will find additional information about the job in the Duty Statement .

Working Conditions
The incumbent works in an office setting with artificial light and temperature control. The ability to use a personal computer and telephone is essential. The incumbent must be able to frequently remain in a stationary position at a workstation throughout the day and must occasionally position self to perform a variety of tasks including retrieval of files. The incumbent may occasionally move office equipment weighing up to 25 pounds.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.
•   INFORMATION TECHNOLOGY SUPERVISOR II Additional Documents
•   Job Application Package Checklist
•   Duty Statement Position Details Job Code :
JC-476370

Position (s):
-001
-XXX

Working Title:
Service Desk Supervisor

Classification:
INFORMATION TECHNOLOGY SUPERVISOR II $8,256.00 - $11,063.00

of Positions:
Multiple

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Facility:
Bureau of Automotive Repair

Work Shift:
08:00 AM to 05:00 PM

Work Week:
Monday - Friday

Department Information
The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners.

DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees.

The Bureau of Automotive Repair's mission is to protect and serve California consumers by ensuring a fair and competitive automotive repair marketplace and administering a model motor vehicle emissions reduction program.

This position is located in Rancho Cordova, CA.

Free Parking

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/15/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at . When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Consumer Affairs
Office of Human Resources
Attn: Recruitment Technician, 646, JC 476370 EF
1625 North Market Blvd., Suite N-321

Sacramento , CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Consumer Affairs
Office of Human Resources
Recruitment Technician, 646, JC 476370 EF
1625 North Market Blvd., Suite N-321

Sacramento , CA 95834
The drop off location may be non-operational on weekends and holidays.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
•  Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at . All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
•  Resume is optional. It may be included, but is not required.
•  Statement of Qualifications - A Statement of Qualifications (SOQ) must be submitted for the hiring manager's review, and is considered the first interview for this position. An SOQ summarizes your education, training, experience, and skills that qualify you for this position.

The SOQ should specifically address:

1. Knowledge and experience in team management.
2. Experience managing and directing subordinate technical staff.
3. Experience related to working under pressure, deadlines and changing priorities.

If your qualifications are competitive, you will be invited to come in for an on-site interview. A resume, cover letter, or other documents do not substitute for the SOQ. Applications submitted without the required SOQ will be considered incomplete, and will not be considered for this position.

Your SOQ must be at least one full page but less than two pages in length, and formatted using 12-point Arial font, single spacing, and one inch margins. Additionally, your SOQ must contain your name and reference the position's Job Control Number in the header. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: . click apply for full job details