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Job Description
A telecommunications client of Insight Global is looking for a IT Support Desk Specialist to join their team in Maryland Heights, MO. This team provides first level support for all internal end-users within the company. This person will be responsible for physically going to the hardware and software systems to troubleshoot and resolve system issues. They will be in charge of writing service tickets and following up on the tickets in a timely manner. That being said, working with a ticketing system and writing technical reports & documentation is a must have to be successful in this role. Imaging experience is also used on a day to day basis to support troubleshooting and the maintenance of a printer, copier, and computer hardware, software and network connectivity. This person must be able to work 5 days onsite.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . The EEOC "Know Your Rights" Poster is available here .
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Skills and Requirements
2+ years experience with Support Desk
Experience with imaging troubleshooting and maintenance
Experience working with a ticketing system
Experience providing help desk support to physical and virtual applications
A+ certification, or 2 years of experience POs system troubleshooting
Bachelor's Degree null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .
Date Posted: 24 April 2025
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