A top financial client in Pensacola is currently seeking a Service Desk Technician to join their team.
Position requires onsite presence 10+ days per month.
Shift: Sunday - Thursday, 10am-6:30pm EST
Responsibilities:
- Respond to inbound calls daily to provide technical support/troubleshooting.
- Provide support via web queues, outbound interactions, and emails.
- Leverage resources to resolve technical issues timely.
- Use PC applications (e.g., word processing, spreadsheet, database) to document, maintain, and report functions/activities.
- Escalate requests outside of your scope when necessary.
- Attend weekly staff/mentor meetings.
- Promote business unit success by adhering to company practices, policies, and procedures.
- Perform other related duties as assigned or appropriate.
Qualifications:
- Knowledge and understanding of the information technology field.
- Basic skills in troubleshooting and resolving technical problems.
- Exposure to enterprise systems and IT terminology.
- Experience in solving routine or standard administrative, operational, or system problems and issues.
- Effective verbal and written communication skills.
- Ability to leverage finesse/soft skills when interacting with end users.
- Basic organizational, planning, and time management skills.
- Ability to handle multiple tasks simultaneously with a high degree of accuracy.