Service Desk Management

Role name: Service Desk Management Role Description: Provides telephone, in-person and remote support to end-users.Monitors ticketing system and completes tickets in a timely manner. Install and deploy new PCs, Notebooks, including data migration. Install all peripheral components such as printers, scanners and disk drives Loads appropriate software packages such as operating systems, networking components and office applications Identifies and fixes the hardware and software needed to satisfy user requirements. Assists in the customization and adaptation of existing programs to meet user's requirements Connects users to networks and provides initial training in facilities and applications Coordinates activities with network services and information systems groupsCoordinates with vendor (software/hardware) to troubleshoot issues or get the spare parts.Knowledge of Audio visual components is an added advantage. Travels between sites to perform assigned dutiesBasic Knowledge: Microsoft Office 2010, 2013, 2016, Office 365Microsoft Windows 7 Pro Microsoft Windows 10 Basic PC, Printer, and network troubleshootingHelp Desk ticketing systemsActive Directory Competencies: Service Desk Management

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.