Must Haves:
- Bachelor's Degree or relevant experience
- 1+ years of service desk lead experience
- ITSM (Information Technology Service Management) experience
- ITIL (Information Technology Infrastructure Library) experience
A client of Insight Global is seeking a skilled Service Desk Lead to join their team. This Service Desk Lead will be responsible for leading a small team of service desk technicians who are responsible for Tier I support. This Service Desk Lead will provide their team with backup support and escalation. When necessarily, this individual will help support real-time Tier I support including phone and web support, and logging and troubleshooting tickets. Background leading a service desk team and both ITIL and ITSM experience is a must in order to be successful in this role.
We are looking for a detail-oriented, organized and collaborative leader with excellent problem solving skills. This is a 6 month contract role, and is an on-site role in Denver, Colorado. This position can pay between $23-25/hour depending on experience, with medical benefits and 401k options offered on contract. If interested, please apply.