Service Desk Jr

Service Desk Support Location: Norfolk, VA (must be local) Requirements:
0-1 years of experience Active DoD Secret Clearance CompTIA Security+ Schedule: Must be flexible to work multiple shifts. Will be assigned a specific schedule upon training completion. Schedule could include weekdays, nights, over nights, weekends, and off shift hours. Job Description: - Taking tier 1 level calls in support of the network
- Using SM7 ticketing system to track issue
- Resolving customer issues with great service and compassion for their problem - Acts as liaison for customers and maintains knowledge of company products and customer service processes Responsibilities: Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Candidates need to have great customer service skills and candidates must be reliable to learn quickly, and show that they are dependable.