Join Our IT Team at Frontline Insurance: IT Support Specialist II
Are you passionate about delivering top-notch technical support and ensuring smooth operations in a dynamic environment? Frontline Insurance is seeking a skilled IT Support Specialist II to join our Service Desk team. If you're eager to grow in a collaborative setting and take on exciting challenges, this role is perfect for you.
Why Join Frontline Insurance?
- Innovative Environment: Be part of a team that values creativity, collaboration, and technical excellence.
- Professional Growth: Develop your skills while making a meaningful impact on the efficiency and success of our IT operations.
- Community Focus: Work in a supportive environment that prioritizes Integrity, Patriotism, Family, and Creativity.
Why You'll Love Working Here:
At Frontline Insurance, we offer a comprehensive benefits package to support your overall well-being. Enjoy company-sponsored Medical, Dental, Vision, Life, and Disability insurance (both Short-Term and Long-Term); we also provide Pet Insurance, and four weeks of PTO. Plan for your future with our 401(k) Retirement Plan, where we match 100% for the first 3% you contribute and 200% of the next 3%. Plus, our business casual environment ensures you can feel comfortable while doing your best work.
About the Role: IT Support Specialist II
As an IT Support Specialist II, you'll play a crucial role in providing advanced technical assistance, supporting project needs, and managing application monitoring. You'll be the go-to person for resolving complex issues, supporting a wide range of software products, and ensuring our employees have the IT resources they need to succeed.
Key Responsibilities:
- Provide Tier II technical support with exceptional customer service to our internal customers.
- Troubleshoot, diagnose, and resolve application issues using standard procedures and support tools.
- Log and manage all support requests through our ticketing system, ensuring timely and effective resolution.
- Provide detailed ticketing system entries to ensure all steps taken are documented and customer communication is consistent and thorough.
- Serve as a primary contributor and reviewer of knowledge base content, aiding in the ongoing improvement of our support processes.
- Lead and deliver on small to medium-sized projects, providing expertise and direction where needed.
- Support the deployment of system and security patches, as well as the onboarding and offboarding of employees.
- Manage and maintain Office 365, Active Directory, and other SaaS products, ensuring smooth operation and security.
What We're Looking For:
- Education: Associate Degree in IT, Computer Studies, Information Systems, or a related technical discipline.
- Experience: 3-5 years of IT hardware/software support experience.
- Certifications: A+ Certification, MCSE is a plus.
- Skills:
- Proficiency in Microsoft Windows client operating systems (Windows 11) and Office 365.
- Knowledge of basic TCP/IP Networking Protocols.
- Strong problem-solving skills with a keen attention to detail.
- Excellent time management skills, with the ability to multitask and balance competing priorities.
- A strong customer service approach to support
Ready to Elevate Your IT Career?
If you're excited about this opportunity and want to be part of a forward-thinking team, we'd love to hear from you. Apply now and take the next step in your career with Frontline Insurance.