Service Desk

Job Description

This position is responsible for providing technical and operational support to our Clinician Network (Providers) and internal employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our propritary mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal Signify Health employees.

This role requires a customer-first mindset when interacting with all end users.

This role will report to Service Desk Supervisor

What will you do?

Day to day technical and application support for external clinician network and internal employees

Customer engagement via ticketing system, inbound and outbound, and email channels

Resolve Apple iPad, iOS, and Signify application support for Clinicians.

Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Signify Health employees

Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)

Escalate and manage tickets transferred to other departments

Keep customers/end users and ticket documentation up to date

Collaborate on ad hoc projects

Ability to work occasional overtime, weekend, and holidays

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Skills and Requirements

Must haves:

High School Diploma or equivalent.

1-3 years of successful work with Service Desk or HelpDesk Support

Customer First Mindset and Collaborative

Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware

Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)

Proven analytical and problem-solving abilities

Experience with Help Desk ticketing systems

Strong customer service skills (Written and verbal) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .