Essential Functions: - Under minimal supervision, provides second-tier support to end users for either PC, server, or mainframe applications and hardware.
- Handles problems that the first tier of help desk support is unable to resolve.
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends system modifications to reduce user problems.
- Handles special projects, as assigned.
Education& Experience Requirements: Bachelors Degree in Computer Science or educational equivalent. 4 years experience. Advanced ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. Advanced ability to write routine reports and correspondence. Excellent problem solving skills. Strong presentation and analytical skills.
Place of Work On-site
Requisition ID irc11919
Compensation $40.00/hour
Job Type Full Time
Job Benefits Benefits include 176 hours personal time off (PTO), pro-rated to reflect hire date. Eligible to participate in 401 (k) Retirement Plan, Medical Plan, Dental Plan, Vision Plan, Employee Assistance Plan, Basic Life, Basic Spouse and Child Life, and Basic Accidental Death & Dismemberment (AD&D;), Employee Voluntary Life, Dependent Voluntary Life, Short and Long-term Disability, Employee Stock Purchase Plan, and paid Holidays.
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