Service Desk I

Duluth, Minnesota

 The College of St. Scholastica
Apply for this Job
Job Purpose/Description
  • Under the supervision of the IT Service Desk Manager, this position is responsible for providing first-tier support to St. Scholastica faculty, staff and students for services provided by the Information Technologies department. This position clearly communicates solutions in a friendly and professional manner while providing initial solutions to IT Services questions and requests. These duties will include answering emails, telephone calls, and in person visits; entering tickets and assigning to the appropriate staff in the IT Department.
Job Duties
  • Assist students, staff, and faculty with technology questions and/or problems.
  • Staff the Computer Support Help Desk.
  • Troubleshoot audio/video equipment problems.
  • Create and resolve work orders
  • Report equipment problems.
Required Qualifications
  • Must be a current or incoming CSS student
  • Students must qualify for federal work study
  • Commitment to providing outstanding customer service.
  • Have the ability to work virtually and/or on campus if need be. If one is working virtually, they must have their own computer.
  • Have the ability to use Google Chat as the primary mode of communication between Help Desk staff
  • Interest in technology and desire to learn more.
  • Availability to work a minimum of 10 hours per week.
  • Strong work ethic and reliability.
  • Completion of the TA Job Training course.
  • Some night and weekend shifts may be required.
Preferred Qualifications
  • Customer Service skills, technical aptitude.
Special Instructions to Applicants
  • Must be a current or incoming CSS student.
  • Students must qualify for federal work study
Date Posted: 28 May 2025
Apply for this Job
Show me similar jobs
Send me jobs by email