Service desk Engineer L1

Service desk Engineer

Contract to hire

Dallas, Texas

You Might really grab our attention if you can:


• 2- 3 years of Phone support experience Mandatory


• 3+ years of Windows Technical Service desk experience is necessary.


• Knowledge Windows 10,.


• Knowledge in windows buildout


• Knowledge with the following: Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc.,


• ITSM ticketing tools such as Ivanti, ServiceNow etc.,

• User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,

• Remote desktop connectivity applications, Windows end point support

• MS Office Suite and application support

• Web Application, VPN knowledge

• Administer and provide User account provisioning.

• Use the Incident Management System to document and manage problems and work requests and their respective resolutions.

• Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure.

• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

• Responsible for installing desktop applications and software

• Work experience with SCCM patch deployments and SCOM monitoring tools

• Knowledge of scripting.

• Highly self-motivated with keen attention to details

Here's how you'll contribute:


• Support for laptop, desktops, and printers

Take calls and manage Incidents